BACKBAR · terms of service

Terms of Service

Last updated: June 30, 2026

These Terms of Service ("Terms") are a binding agreement between you and BACKBAR ("BACKBAR," "we," "us," or "our") and govern your access to and use of the BACKBAR website, dashboard, applications, and related services (together, the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business (for example, a salon), you represent that you are authorized to bind that business to these Terms, and "you" includes that business.

2. What BACKBAR is, and is not

BACKBAR is practice-management software for independent service professionals across many trades and the businesses they work with. It helps you manage appointments, clients and client history, services and products, a weekly shopping list, your income and expenses, booth-rent and commission tracking, connections with other professionals, and in-app messaging.

BACKBAR is a software tool only. We are not a bank, money transmitter, payment processor, accountant, tax preparer, lawyer, or financial advisor. Nothing in the Service is professional, legal, financial, or tax advice, and you are solely responsible for the decisions you make using it. Any figures, summaries, or exports the Service generates are provided for your convenience and are not a substitute for professional advice or your own records.

3. Your account and security

• You must provide accurate information when you register and keep it current.
• You are responsible for safeguarding your password and for all activity under your account. Use a strong, unique password, keep it confidential, and turn on two-factor authentication from Settings for extra protection.
• Your handle (your public username) must not impersonate another person or business or infringe anyone's rights. We may reclaim or change handles that are inactive, abusive, or infringing.
• Notify us promptly at info@backbar.studio if you suspect unauthorized access.

4. Free period, subscriptions, and billing

• Free period. New accounts include a free introductory period (currently the first two months). No payment method is required to start, and we will notify you before the free period ends, at which point you can choose to subscribe or let the trial lapse.
• Subscription. After the free period, continued use requires a paid subscription at the then-current price (currently $29.99/month or $305.90/year). Prices are exclusive of taxes, which you are responsible for where applicable.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.
• Cancellation and when access ends. You may cancel anytime from Settings. Cancelling stops future renewals; you keep access through the end of the period you have already paid for, and it is not pro-rated. If you pay yearly, your access runs until the end of that annual term and then expires, unless auto-renewal is on. If you pay monthly and cancel mid-month, you have already paid for that month, so your access continues until it expires on the first day of the following month. In every case you keep what you paid for through the end of that period, and nothing is charged after cancellation.
• Refunds. Because every new account starts with a free trial before any charge, and because a cancelled subscription still runs through the end of the period you already paid for, subscription fees are non-refundable and we do not issue automatic or pro-rated refunds. Any refund outside this policy is considered case by case, at BACKBAR's sole discretion. Any statutory refund rights that apply to you are not affected by this policy.
• Price changes. We may change subscription pricing. We will give existing subscribers at least 14 days' notice, and changes apply at your next renewal. Your continued use after a change takes effect is your acceptance of the new price.
• Failed payments. If a charge fails, we may retry it and may suspend paid features until payment succeeds.
• Renewal reminders. Because every plan is set to renew automatically, we do not send routine payment reminders while auto-renewal is on. If your plan is set to expire (because you turned off auto-renewal, or your free trial is ending without a subscription), we email you before it expires: 30 days before, 2 weeks before, 1 week before, and the day before.
• Expiration, data retention, and deletion. When an account expires, it is held for 30 days and then permanently deleted, along with all of its data (clients, appointments, financial records, messages, and everything else on the account). This deletion is automatic and irreversible. You are solely responsible for exporting your own data before your account expires. BACKBAR is not responsible for exporting, retrieving, or restoring your data after expiration, and will not do so on request. Export tools are available in the app at any time while your account is active.

5. Payments you collect from your clients

The Service may let you create payment links and collect payments from your own clients. These client payments are processed by our third-party payment provider, Stripe, through a connected account that you set up and control.

• You, not BACKBAR, are the merchant of record for charges to your clients. You are responsible for the goods and services you sell, for the accuracy of amounts, for any refunds, chargebacks, or disputes, and for all related taxes.
• Your use of Stripe is also governed by Stripe's own agreements (including the Stripe Connected Account Agreement). You agree to comply with them and with applicable card-network rules.
• We may charge a platform fee on client payments where disclosed. Payout timing, holds, and reserves are determined by Stripe.
• BACKBAR never stores full payment card numbers. Card data is handled by Stripe.

6. Your content and data

"Your Content" means everything you add to the Service: your profile, clients and their details, appointments, notes and formulas, services, products, financial entries, messages, and uploads. As between you and BACKBAR, Your Content is yours.

You grant us a limited, worldwide, royalty-free license to host, store, process, transmit, back up, and display Your Content solely to operate, secure, and support the Service for you and to comply with law. We do not sell Your Content, we do not use it to build advertising profiles, and we do not use it to train machine-learning models.

You are responsible for Your Content and for having the rights and any consents needed to store it, including the personal information of your clients. You represent that your use of the Service complies with all laws that apply to you and your clients (including privacy, anti-spam, and consumer-protection laws).

7. Connections and shared data

You may choose to connect your account with a salon owner or another professional to share limited information (for example, an aggregated shopping list, busy-time blocks on your schedule, or commission and booth-rent totals). When you accept a connection, you authorize the sharing described in our Privacy Policy. You can revoke a connection at any time from Settings, and sharing stops going forward. We do not share data between accounts without an active connection that you have approved.

8. Acceptable use

You agree not to, and not to allow anyone to:

• Use the Service for anything unlawful, deceptive, harassing, or harmful.
• Store or process payment card data outside of Stripe.
• Send unsolicited bulk or marketing messages ("spam") to clients or anyone else.
• Impersonate any person or business, or misuse another party's handle, name, or brand.
• Upload malware or content that infringes intellectual-property or privacy rights.
• Probe, scan, overload, reverse-engineer, scrape, or attempt to gain unauthorized access to the Service or its data.
• Resell, sublicense, or provide the Service to third parties except as expressly allowed.

We may investigate suspected violations and may suspend or terminate accounts that violate this section, with or without notice where the law allows.

9. Communications

By using the Service you agree to receive operational and transactional messages (for example, confirmations, security alerts, billing notices, and appointment-related emails). These are part of the Service and cannot be turned off while your account is active. You can opt out of non-essential or promotional messages at any time.

10. Intellectual property

The Service, including its software, design, text, graphics, and the BACKBAR name and logo, is owned by BACKBAR and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business while these Terms are in effect. We reserve all rights not expressly granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

11. Third-party services

The Service relies on third parties such as Stripe (payments), Supabase (database and authentication), our email provider, and our hosting and content-delivery providers. Your use of those services may be subject to their terms, and we are not responsible for their acts, omissions, or availability.

12. Beta and changes to the Service

Parts of the Service may be offered on a beta or evaluation basis and may be incomplete, change, or be withdrawn. We may add, modify, or discontinue features at any time. We will try to give reasonable notice of material changes that adversely affect you.

13. Disclaimers

We work hard to keep the Service running, but we do not guarantee it will be uninterrupted, error-free, or secure, or that data will never be lost. To the fullest extent permitted by law, the Service is provided "as is" and "as available," and we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. You are responsible for keeping your own copies of important data.

14. Limitation of liability

To the fullest extent permitted by law, BACKBAR and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless BACKBAR from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your charges to clients, your violation of these Terms or any law, or your infringement of any third party's rights.

16. Suspension and termination

You may close your account anytime from Settings. We may suspend or terminate your access if you violate these Terms, fail to pay after at least 14 days' notice, or create risk or legal exposure for us or others. On termination, your license to use the Service ends. We will make your data available for export for a reasonable period and then delete it as described in our Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

17. Changes to these Terms

We may update these Terms. If a change is material, we will give you at least 14 days' notice by email or in-app before it takes effect. Your continued use after the effective date is your acceptance of the updated Terms. If you do not agree, you should stop using the Service and may close your account.

18. Governing law and disputes

These Terms are governed by the laws of the United States and of the State in which BACKBAR is organized, without regard to conflict-of-law rules. Before filing any formal claim, you agree to first contact us at info@backbar.studio so we can try to resolve the matter informally for at least 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in that state, and you consent to their jurisdiction. To the extent permitted by law, each party waives any right to a jury trial and agrees that claims will be brought only in an individual capacity and not as part of a class or representative action.

19. General

These Terms and the Privacy Policy are the entire agreement between you and BACKBAR about the Service and supersede prior agreements. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us go to the address below.

20. Referral program

BACKBAR may invite individuals or businesses ("referrers") to refer new accounts using a unique referral link. If you participate as a referrer, the following terms apply in addition to the rest of these Terms.

A referrer earns a commission, at the rate BACKBAR sets for them, on the amounts that accounts they refer actually pay BACKBAR, for as long as the referred account remains a paying subscriber and the referrer remains active in the program. Commissions accrue on the first of each month for the prior month's paid charges and are paid out after they accrue. Commissions are calculated on net amounts actually received by BACKBAR and are not owed on refunds, chargebacks, unpaid invoices, taxes, or fees.

BACKBAR may end a referrer's participation at any time, for any reason or no reason, with or without notice. On termination, the referral link stops attributing new accounts immediately and is deactivated, and their commissions end on the first of the following month. For example, if a referrer is terminated on June 16th, their final payout is on July 1st, after which they receive no further payouts and are no longer associated with BACKBAR in any way. BACKBAR may also change commission rates, payout timing, and program terms on a going-forward basis at any time.

This is a referral program only. Participation does not constitute a contract, and does not create any employment, agency, partnership, joint venture, or franchise relationship between the referrer and BACKBAR. Referrers are independent, act on their own behalf, and have no authority to bind BACKBAR or to make representations on its behalf. Referrers may share their own personal referral link, but may not create, publish, or distribute any marketing or advertising materials, use the BACKBAR name, brand, or trademarks, or otherwise hold themselves out as an employee, agent, or representative of BACKBAR. Referrers are solely responsible for their own taxes on any commissions and for complying with all applicable laws. Referrers must not make false or misleading claims, spam, or otherwise promote the Service in a way that harms its reputation; doing so is grounds for immediate termination and forfeiture of unpaid commissions.

21. Contact

Questions about these Terms? Email info@backbar.studio.